Fast Casual Restaurant
Bistro and cafe, New York, 2014
This group of three restaurants is facing both a strong expansion and a frequentation problem, depending on the concepts and on the respective locations of the operations. For its owner, it is a question of optimizing organization and profitability in a context of concept redeployment for at least one of the three units. And take back control on the decisions made locally by managers.
Our mission begins with a diagnosis of each establishment by involving the teams, by observing production and service flows. With the owner, client of NEO Engineering, profitability models are reassessed according to the newly established processes. Concretely, vegetables and meat cutting are redefined in the rules of the art. The concepts are refined, thanks in particular to research and discovery of other restaurants in Paris and New York. A Healthy offer is thus deployed, which corresponds to the expectations of a shopping center clientele for one of the restaurants. Profitability is increased thanks to better positioning, a process overhaul and greater cohesion between managers.